Whoa! Didja get the numbers off that truck?!?August 18, 2003 - 6:55 a.m. Director of Quality Assurance Moen Incorporated 25300 Al Moen Drive North Olmsted, Ohio 44070-8022 Dear Director of Quality Assurance, Enclosed in this box is the last Moen faucet I will ever buy. It�s my gift to you, maybe you can figure out what went wrong. It�s enclosed in the box the replacement came in, a brand I�ve come to trust more than yours. I bought this faucet in 1999, paying well over $100, certainly more than the ones surrounding it in the store. I bought it because I trusted the name, and I figured paying more than average would ensure quality. Within a year, the glue holding the hot side ceramic knob broke loose. I used epoxy to fix it. Shortly after that the cold side let go. The knobs became more difficult to turn, until today when I decided I�d had it. In 20 minutes the American Standard faucet replaced your inherently defective product. Please don�t tell me I should have contacted your Service Department. A faucet should last at least 15-20 years, especially one made using present-day manufacturing techniques. I don�t feel I should have to replace faucets every four years. The plating may wear thin and get scratched, but the mechanism should work flawlessly for years. I tried to dis-assemble the cartridge assembly thinking I could replace it and fix the problem. It was impossible without scratching the finish. Replacing the entire thing was a much better solution. Sincerely, JohnnieV
Current Terr Alert Level OMG, She's agonna blow! |
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